FAQ & Site Info

Terms of Service

Terms & Conditions – BeautyThai

Thank you so much for visiting BeautyThai! We’re excited to share our favorite Thai beauty and wellness products with you. Before placing your order, we kindly ask that you take a moment to review our shop policies below.

✅ Product Authenticity
You can shop with confidence at BeautyThai. Every product we offer is 100% authentic, sourced directly from trusted Thai manufacturers and authorized distributors.

✅ Order Processing Time
We do our best to get your order out quickly! Most orders are processed and shipped within 1–3 business days after payment is received.

✅ Shipping Method
We ship all orders using DHL Express, a fast and secure international shipping service that includes tracking so you can follow your package every step of the way.

✉ Important Shipping Notes

Please include a valid mobile phone number with your shipping address — DHL requires this for delivery coordination.

DHL cannot deliver to P.O. Box addresses, so please use a full street address to avoid any delays.

✅ Estimated Delivery Time
Delivery usually takes around 3–7 business days, depending on your location. Please note that customs or local delivery services may occasionally add a little extra time — but we’re always here if you need help tracking!

✅ Returns & Cancellations
We kindly ask for your understanding that all sales are final.
If your item arrives damaged or incorrect, don’t worry — just contact us through the eCrater message system within 3 days of delivery, and we’ll do our best to help. Please include your order number and a few clear photos if possible.

✅ Customer Support
With over 8–10 years of experience in international shipping and online service, we’re always happy to assist.
If you have any questions or need help, feel free to reach out via the eCrater message system — we typically reply within 24 hours on business days.

✅ Privacy & Data Protection
As a U.S.-based seller, your privacy matters to us. We follow U.S. privacy laws to protect your personal information.
Details such as your shipping address, phone number, and email address are used only to fulfill your order and keep in touch with you.
We do not share, sell, or misuse your data in any way — and everything is stored securely.

By placing an order, you agree to these terms.
We truly appreciate your trust and support.
Thank you for choosing BeautyThai – where beauty meets tradition and care.